Welcome to JIUJITSUGIS.COM

Dear Jiujitsugis.com,

Thanks for the super fast service and a really quality Kimono I will let all of my classmates know about your store. You have gained a new customer in me and my buddies.

Thanks much!

William A. Greatheart Jr.

Our Mission is Simple

To provide you the best authentic products with the best service at the lowest prices possible.

We are committed to your satisfaction and earning positive feedback from you. If you feel that we do not deserve positive feedback from you please contact us by email and we will make every effort to try to make things right by you.

FAQ

When will I receive my order?

If you reside in the continental USA, then you'll receive your order in 1-7 days depending on how far you are from our warehouse in New Jersey. A shipping chart is on the bottom of most pages. The shipping chart is calculated in business days when UPS ground delivers.

Please Provide us with a physical address if possible because UPS will not deliver to a PO Box. Don't worry we will not send you junk mail. We do not like Junk mail either.

If you only have a PO Box and need the uniform we can do our best to mail it to you another method but it may be more expensive.

We can also expedite your order so that you may receive your order faster. Order that are to be expedited need to be received by 12 noon (EST). We can ship your order 3-day UPS express. To upgrade to 3- day UPS express please look on the left column under our products then goto shipping info.

Can I make changes to my order after it has been submitted? If you email us right away, we should be able to make the change. However, we do process orders quickly and there is always the chance that you not be able to change the order. We will do everything we can to accommodate your change.

Do you share my information with anyone?

Absolutely not. We never share your information with anyone. We want you as a repeat customer for life. We do not even see your credit card information. Chase Bank or Paypal directly processes your credit card transaction. We have to call them and they make changes to your transaction only if you request changes to the items in your order. We also do not like junk mail, so we respect your privacy.

Are your uniforms authentic?

Yes, we are an authorized Fuji and Mizuno distributor.

Do the uniforms all come with free belts?

The children's uniforms come with a free belt but the adult uniforms do not. Adult belts can be ordered inexpensively on the website.

What does it cost to ship inside the Usa? When do you ship?

An adult uniform in the box with packing materials weighs around 6 pounds. The cost UPS charges us for shipping an adult Gi is only around $11.95. This is pretty good considering they provide you and us a tracking number and are a very dependable cross country service. So far we have not lost a single uniform.

Two Adult Gis weighs around 12 pounds in the box with packing materials and only costs $13.49 to ship across country.

We ship all orders at 5:30 pm eastern time the business day your order is placed. Orders are shipped from our distribution center in New Jersey. We ship all items UPS ground unless you upgrade to UPS 3 day select in your cart

What does it cost to ship outside the Usa.

Outside the 50 Usa States and Canada it is roughly $46 to ship 1 Gi/ uniform USPS and $72 to ship 2 Gis/ uniforms. If you have any problems trying to place your order online please email us and we will help you.

How long does it take to ship to my country?

Usually it takes 6 to 9 days depending on your country.

Can I ship to an address outside the United States? Yes, we ship via Express Mail to countries outside the USA.  Place your order and the shopping cart will tell you the costs to ship to your country.   We will ship international orders via Express which we will insure.   We can also ship via Priority Mail, however this is not as secure a service and we cannot guarantee shipping this method.

My order will not go through?

Please make sure the billing and shipping forms are complete

Make sure you have chosen your shipping company and the method you want it shipped

How long before you ship? How do I get my tracking number? We will ship your order immediately upon your cleared payment. Which is usually within a matter of hours from your order. If you want your tracking number please email us at info@jiujitsugis.com and we will email it to you. We will not send you the tracking number unless you request it.

How do we reach you?

If you have any questions:

Please email us here at: info@jiujitsugis.com

What is your return policy? You may return or exchange an item for a refund as long as the item has not been washed or worn. Before you return an item you must email us for a RA # and so we can give you our address for returns. You must get a tracking number from your shipping company if you return the item to confirm delivery to our offices. We have a big warehouse and need to confirm you sent it back to us before we send you your replacement item.

Our Core Values

Treating our customers with respect the way we would want to be treated.

Building strong relationships.

Carrying products that we ourselves would use.

Giving back to athletes and the community.

Taking care of our people.

Doing the right thing.

Our Promise to You

Our online store is designed to provide you with a safe and secure environment to browse our product catalog. We want to be your favorite martial arts supply store for life so if we can ever improve let us know how.

All information we receive is confidential and with our strict privacy policy we never share your information with anyone.

Our Web site is secured with a certified Web Server Certificate. Transactions on the site are protected with up to 256-bit Secure Sockets Layer encryption. All credit card transactions are processed through Chase Bank. All Paypal transactions are processed directly through Paypal.

Unlike some of our competitors all of our products are guaranteed authentic and shipped from within the United States. We have learned that a quality name brand Gi lasts much longer and is a much better deal in the long run.

Choosing the right size GI/ Uniform

There is a size chart at the bottom of most pages of the online store. We also have size charts along with some of the items listed for sale. Most GIs are a little big when you receive them. This is standard throughout the industry.

The best way to get a good fit. If the uniform is too big, first wash and then dry the uniform in the dryer until you achieve a good fit. Then once the desired size is reached please do not put the uniform in the dryer anymore or it may continue to shrink. At that stage it is best to wash and hang dry the uniform from then on so it does not continue to shrink. Iron if needed.

How To Reach Us

If you have any questions about your order, concerns, exchanges, etc.

Please email us here at: info@jiujitsugis.com

Our address:

JIUJITSUGIS.COM

7549 W. Cactus Ste 104-293

Peoria, Az. 85381



Please do not send returns to this address.

Wholesale Inquiries

Because we offer such low prices already our only offer we can afford to offer is free shipping on any order over $299. Many schools buy our basic white uniforms for the $79 price and sell them to their students for $99 or $109.

Looking for our telephone number?

All support and order related inquiries can be submitted via a email and will be answered within 24 hours, Monday through Friday. If you want your tracking number please email us and we can send it a few business days after you place your order. This is because we have to wait a few days for UPS to send us your tracking number.

By keeping support online only, it allows us to offer you much lower prices. We can assure you that customer service is very important to us and we will always want to make sure your shopping experience with us an enjoyable one.

Thank you for shopping with us.