Welcome to JIUJITSUGIS.COM

Dear Jiujitsugis.com,

Thanks for the super fast service and a really quality Kimono I will let all of my classmates know about your store. You have gained a new customer in me and my buddies.

Thanks much!

William A. Greatheart Jr.

Our Mission is Simple

To provide you the best authentic products with the best service at the lowest prices possible.

FAQ

When will I receive my order?

If you reside in the continental USA, then you'll receive your order in 1-7 days depending on how far you are from our warehouse in New Jersey. A shipping chart is on the bottom of most pages. It is in business days when UPS ground delivers.

We can also expedite your order so that you may receive your order faster. Order that are to be expedited need to be received by 12 noon (EST). We can ship your order next day air, 2nd day air, or 3-day express.

Can I make changes to my order after it has been submitted? If you email us right away, we should be able to make the change. However, we do process orders quickly and there is always the chance that you not be able to change the order. We will do everything we can to accommodate your change.

Can you save us money? We live outside the 48 states. Yes, we can save you alot of money.  For customers residing in Hawaii, Guam, PR, US Virgin Islands, Alaska, APO, AE, Marshall Islands, American Samoa we ship via Priority Mail with delivery confirmation. USPS rates are much cheaper than UPS. If you prefer, however, we can ship via UPS. Just let us know in the comments section of the order form.

Can I ship to an address outside the United States? Yes, we ship via Express Mail to countries outside the USA.  Place your order and the shopping cart will tell you the costs to ship to your country.   We will ship international orders via Express which we will insure.   We can also ship via Priority Mail, however this is not as secure a service and we cannot guarantee shipping this method.

What are the charges for shipping internationally?  All international orders are subject to confirmation of shipping charges. Shipping charges are based on international location and weight of the items ordered.

My order will not go through? Make sure the billing and shipping forms are complete Make sure you have chosen your shipping company and the method you want it shipped i.e.….UPS – Ground. Make sure you have selected a choice for ‘How did you hear about us?’

How do I get my tracking number? Please email info@jiujitsugis.com to get your tracking number.

What is your return policy? You may return or exchange an item for a refund as long as the item has not been washed or worn. You may also exchange just the jacket or pants for exchange.  We do split sizing in case only part of your uniform fits. Before you return an item you must get an RA# and returns together with a copy of the original packing slip should be sent to: JIUJITSUGIS.COM One Lincoln Plaza, #14C New York, NY 10023 Note: You must get a tracking # for your return to confirm delivery to our offices.

Our Core Values

Treating our customers with respect the way we would want to be treated.

Building strong relationships.

Carrying products that we ourselves would use.

Giving back to athletes and the community.

Taking care of our people.

Doing the right thing.

Our Promise to You

Our online store is designed to provide you with a safe and secure environment to browse our product catalog. We want to be your favorite martial arts supply store for life so if we can ever improve let us know how.

All information we receive is confidential and with our strict privacy policy we never share your information with anyone.

Our Web site is secured with a certified Web Server Certificate. Transactions on the site are protected with up to 256-bit Secure Sockets Layer encryption. All credit card transactions are processed through Chase Bank. All Paypal transactions are processed directly through Paypal.

Shipping

An adult uniform in the box with packing materials weighs around 6 pounds. The cost UPS charges us for shipping an adult Gi is only around $11.95. This is pretty good considering they provide you and us a tracking number and are a very dependable cross country service.

Two Adult Gis weighs around 12 pounds in the box with packing materials and only costs $13.49 to ship across country. We ship all orders at 5:30 pm eastern time the business day your order is placed. Orders are shipped from our distribution center in New Jersey. We ship all items UPS ground unless you upgrade to UPS 3 day select in your cart.

UPS ground shipping times are located on the map at the bottom of most pages of the online store. We will send you the tracking number upon your request. The shipping times are in Business days when UPS is in service. We strive to give you the best customer service in the business.

Unlike some of our competitors all of our products are guaranteed authentic and shipped from within the United States. We have learned that a quality name brand Gi lasts much longer and is a much better deal in the long run.

Choosing the right size GI/ Uniform

There is a size chart at the bottom of most pages of the online store. We also have size charts along with some of the items listed for sale. Most GIs are a little big when you receive them. This is standard throughout the industry.

The best way to get a good fit. If the uniform is too big, first wash and then dry the uniform in the dryer until you achieve a good fit. Then once the desired size is reached please do not put the uniform in the dryer anymore or it may continue to shrink. At that stage it is best to wash and hang dry the uniform from then on so it does not continue to shrink. Iron if needed.

How To Reach Us

If you have any questions about your order, concerns, exchanges, etc.

Please email us here at: info@jiujitsugis.com

Our address:

JIUJITSUGIS.COM
One Lincoln Plaza,
#14C New York,
New York 10023

Fax 1-888-228-8573

Wholesale Inquiries: Because we offer such low prices already we do not distribute or sell at wholesale. We can offer free shipping on any order over $299.

Looking for our telephone number?

All support and order related inquiries can be submitted via a email will be answered within 24 hours, Monday through Friday. If you want your tracking number please email us and we can send it 3 days after you place your order. Because we have to wait a few days for UPS to send it to us.

By keeping support online only, it allows us to offer lower prices and the latest products as soon as they are released. We can assure you that customer service is very important to us and we will always make sure your shopping experience with us is an enjoyable one.

Thank you for shopping with us.